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Shipping Policy

SHIPPING

We express ship via Australia Post Monday – Friday for all items within 24 hours of receiving your order.

All orders are tracked and you will receive your tracking information when the order has been fulfilled.

We do our absolute best to get your order out as soon as possible .

Whilst all care is taken, Ellis & Co takes no responsibility for lost or stolen packages.

Click and Collect

Whilst we do offer the free postage service some of our items are too bulky to send via Australia Post so we offer a Click and Collect service so that you can pay for the items and collect them from our store at 69 Strelly Street Busselton.

POA Shipping

Our big and bulky furniture and large items can be shipped but we have to out source this, so please contact the store and we will be happy to get a quote for you .

Contact the store on 0897512323 to arrange this.

International orders.

Please email for specific charges to your area [email protected]

International orders will be received within 7-31 working days of dispatch. Shipping costs will be quoted according to your region.

International delivery costs do not include any taxes or duties, which may be applied by customs at the destination country, and any duties or taxes incurred are the responsibility of the delivery recipient.

Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

For more information on taxes, duties and customs regulations please contact your local customs office directly.

Important information

Purchasing from our online store, indicates that you understand and agree to the risk of purchasing online which can include the risks of orders not arriving by the estimated delivery times, or the unusual circumstances of an order being misplaced during the delivery process.  We will take all steps possible to assist with missing deliveries, however we do not refund or credit for orders if they have been addressed correctly, as per on your order and go missing in the delivery process. Please contact us if you wish us to include insurance for the cost of your order. This may incur a further cost, but peace of mind that you will be financially reimbursed once an inquiry has been completed with the carrier company. If the phone number you provide is not valid, or not connected your order will cancelled.

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